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Frequently asked questions
F.A.Q.'s
At On Stage Dancewear your satisfaction is our number one goal. If you have a question that is not answered on this or other pages please do no hesitate to contact us.
Site Features
Is it safe to use my credit card on this site?
All transactions at On Stage Dancewear that transmit credit card information are protected via SSL encryption. What this means is that your credit card information is scrambled while being transmitted from your computer to our server.
How can I check the status of my order?
Please visit our customer account pageand login using your user id and password.
Why can I only place one item in my shopping cart?
This site uses cookies to track your shopping cart. If you have cookies turned off in your browser or you are refusing to accept cookies when asked by your browser this situation will occur. To solve this please either turn cookies on in your browser or accept them when requested. To find out how to change your cookie settings please consult the help button in your browser.
Where can I find your privacy statement?
You can read our privacy statement by clicking here.
Customer Service Questions
How soon will my order ship?
Most Orders take 1-2 Business days to process and leave our warehouse. The actual shipping time will depend on the shipping method that you choose at the time of checkout.
I have a resale account with On Stage Dance Wear, can I order on the site?
At this time we suggest that our resale accounts continue to call their orders in and not order via the site so that their sales tax exemption status can be verified.
What is your return policy?
To view our return policy click here.
What currency are your prices listed in?
We are a United States based company, all of our transactions are conducted in US Dollars.
How do I cancel or change my order?
Please be aware that if you wish to cancel or change your order every effort will be made to attempt this, however your order may have already been shipped. If you wish to attempt to cancel or change your order please contact customer service immediately. If your order has shipped we will not be able to change or cancel it. If that is the case please refer to our Terms & Conditions and follow our refund/return policy.
Do you charge sales tax on orders?
We are located in New York City, therefore we charge the applicable New York sales tax ONLY to orders that are shipped to New York addresses. All other orders are NOT charged sales tax.
Do you have a store near me I can visit?
Yes. In New York our retail store is located at 49 West 37 Street (bet 5th-6th Avenue) New York, NY 10018.
Do you accept COD or check orders online?
At this time we only accept credit cards (VISA, Mastercard, Discover, American Express and PayPal) to pay for online orders.